Return Policy

Updated on: 3/14/2023

Thank you for considering Astro for your online shopping needs. We want you to be completely satisfied with your purchase, and we understand that sometimes things just don't work out. That's why we offer a 14-day return policy for all customers.

If you are not completely satisfied with your purchase, simply return it to us within 14 days from the date of delivery for a full refund (not including shipping). Please note that the product must be in its original condition, with all packaging and tags intact, to be eligible for a refund.

INTERNATIONAL RETURNS:

Our return policy for international orders is as follows:

  • You have 30 days from the date of delivery to return an item.
  • Return shipping costs are the responsibility of the customer unless the product is defective or the wrong item was received.
  • The return value will be measured by the original cost of the product. Any shipping or handling fees are non-refundable.
  • Once we receive your return, we will process your refund within 1-5 business days to the original payment method.

HOW TO RETURN ITEMS?

To initiate a return, please use the button below to get to the return page. You would need your order number and your email/name for the return. We will provide you with a return shipping label and instructions on how to send the product back to us.

Start a return

Once we receive the returned product, we will process your refund within 3-5 business days. The refund will be credited back to the original payment method used to place the order.

We hope this helps, and we appreciate your business! If you have any further questions or concerns, please don't hesitate to reach out to us at [contact@astro-keys.com].